Should I call a professional to clean my carpet stain?

You don’t know how many times we’ve received calls from customers who tried one of those “magic” home remedy stain removers and then after hours of scrubbing they call us because it’s not working. All of this only to set the stain in the carpet. It’s much easier to call us right away to take care of it.

What should I do if I spill something that will stain my new carpet?

Some of the most common carpet stains are also the most difficult to clean. Whether it’s red wine, grape juice or coffee; blood, vomit or urine; candle wax, lipstick or motor oil; spills and accidents happen and you can find yourself with a carpet stain. When you’re dealing with a potential stain by a liquid, your first reaction is likely to try to sop up as much as possible. Removing excess liquid to avoid more staining than necessary is the best thing to do; it’s your first line of defense. But, be careful! Do not rub the area and compound the problem, be sure to just dab to blot up as much liquid as possible. This is also how you should deal with wax- and oil-based stains. For thicker carpet-staining culprits, like tomato sauce and ketchup, use a butter knife or similar object to remove the mess not yet soaked in. Remember, rubbing a stain of any type will just drive it deeper into the carpet and make it that much more difficult to clean and remove. Do what you can to minimize the damage but don’t wait to call a professional carpet cleaner. If you have worsened the stain in your efforts to remove it and helped it set while you tried to avoid making the call, even a professional may not be able to completely remove the stain from your carpet. Be safe, rather than sorry. Dab or otherwise remove excess mess and call us as soon as possible. You can also request immediate service through our website.

How does ServiceMaster Clean carpet cleaning work?

ServiceMaster uses the hot water extraction method, also known as steam cleaning, to clean your carpet. Our carpet cleaning solution is injected deep into your carpet with hot water. Our powerful truck-mounted vacuum then extracts the cleaning solution and heavy soil. This also removes 90% of the moisture. Carpets are usually completely dry within 4-6 hours after cleaning is complete.

How much better is ServiceMaster Clean than trying to clean a potentially stubborn stain myself?

Although we cannot guarantee complete removal of all stains, the sooner you call us, the more likely your stain can be completely removed. In the course of regular carpet cleaning, we pay special attention to any spots and can safely remove 90% of the spots we encounter. Your best bet to deal with stains is sooner rather than later. Contact us to request immediate service as soon as possible after a spill or mess for the best chance of 100% satisfaction.